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What You Need to Know

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There are some important changes you should be aware of before you visit. Please take the time to read through the key points below to help prepare for your arrival.

Do not visit if you feel unwell

If you have a new, persistent cough, high temperature or recent loss of taste and smell, you should defer your visit for at least 10 days, or until you have received a negative COVID-19 test result.


  • This also applies if anyone in your household or social bubble (including people you intend to visit with) develop symptoms of COVID-19 prior to your visit.

Important note

The information below details the steps we are taking as of the 18th of May 2021 in line with "Step 3" of the government's re-opening plan. This information will be revised again at Step 4 (from the 22nd of June) once restrictions are eased further.

Access is through Baytree Garden Centre only

You will be expected to wear a face covering in all areas of Baytree Garden Centre. 

  • Children under the age of eleven (as well as those with "legitimate reasons", as listed here) are exempt. Please note, however, that any decision is at the sole discretion of Baytree Garden Centre, not Baytree Owl & Wildlife Centre.

  • If you visit the Baytree Restaurant, you may temporarily remove your face covering to eat or drink. You may also remove your face covering in outdoor areas of Baytree Owl & Wildlife Centre.

  • A face covering is any self-supporting item that safely covers the mouth and nose. You may therefore use "a scarf, bandana, religious garment or hand-made cloth covering".

They are operating a one-way system with one entry and exit point. You must follow this one-way system, even if you only intend to visit Baytree Owl & Wildlife Centre.

  • Because of the increased walking distance, it may not be suitable for people with reduced mobility to visit at this time. We apologise for any inconvenience.

  • To reduce unnecessary contact, you may wish to plan your visit to coincide with a purchase from Baytree Garden Centre or another concession, or a booking with Doodles.

  • Any questions or concerns, such as the availability of facilities, should be directed to Baytree Garden Centre. You can contact their customer service line on 01406 370 242.

We are operating with reduced capacity

To comply with social distancing measures, we are operating an online booking service to help manage admissions.

  • Groups are strictly limited to 6 people per visit. If your group is larger than this, you will be refused entry.

  • You should book even if you already have a ticket, such as an Adoption Pass, Annual Pass, or Meal Ticket. You will also have to bring any passes with you.

  • Bookings may be a combination of paid and "pre-ticketed" admissions, up to the 6-person booking limit.

  • If you aren't able to use our online booking service, you can phone us on 01406 258 228 and we will go through the process with you.

  • Visitors without a booking may be refused entry if their group size would cause the session to exceed the maximum allowed capacity.

Please have your e-ticket ready in an "offline" format. This can be a screenshot on your phone, or a printout. Make sure the barcode is visible.

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We have made changes to our check-in process

We have introduced measures to help reduce contact at our admissions desk.

  • Please ensure you have your e-ticket ready, as a well as any passes you would like to redeem.

  • Before entering, please use the hand sanitising station.

  • There is a one-way system in the shop. You may have to queue.

  • When you reach the admissions desk, you should place your e-ticket on the counter. Please stand back at a safe distance whilst your ticket is scanned.

You will have an opportunity to make purchases from our gift shop after your visit.


  • If you have purchases to make, you may have to wait in a designated area. You will be called to the checkout.

  • You should place your item(s) on the counter. Please stand back at a safe distance whilst your items are scanned.

  • Where possible, you should pay by card. Contactless payment is strongly advised.

  • If you would like to purchase an adoption package, annual pass or experience voucher, you should do this online. Alternatively, call us on 01406 258 228.

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The way you move around the attraction has changed

There is a one-way system in effect. This one-way system has been designed to allow you to safely view all areas of the collection.

  • You should give other visitors time and room. You should maintain a distance of at least 1m, or 2m where possible.

  • Some walkways will be operating a two-lane flow. You should keep left at all times.

  • If you have multiple people in your group, you should walk in single file. When visiting with children, parents are responsible for ensuring children practice social distancing.

If in doubt, follow the footprints. They will guide you.

  • Footprint markers will direct you along walkways in the intended direction.

  • If you can't see the next footprint, you are standing too close to the person ahead.

But most importantly...


Learn more about your visit...


Book Your Visit

Learn how to use our online booking portal to buy tickets ahead of your visit.

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School Visits

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Times and Prices

Check our opening times and admission prices ahead of your visit.


Accessibility Guide

This guide contains all the information you'll need to help get the most from your visit.

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Making a day of it? Discover everything that Baytree Garden Centre has to offer.